Additional cancellation terms: Where Additional Terms and Conditions of Sale are applicable to any product or service you have ordered from us, these may also govern your cancellation rights and you should review these carefully.Goods that by reason of their nature, cannot be returned - (Items such as underwear, where the 'hygiene patch' has been removed, or cosmetics where the seal has been broken).The sale of customised goods or perishable goods, sealed audio or video recordings, or software, which has been opened.Applicability of cancellation rights: Legal rights of cancellation under the Distance Selling Regulations available for UK or EU consumers do not apply to certain products and services.
If you are considering cancelling or wish to cancel a product you have ordered from us, please be aware of the following terms that apply: If you are a non-EU customer, please see our returns policy. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen's Advice Bureau if you are in the UK). Refunds for orders cancelled under the provisions of the Consumer Protection (Distance Selling) Regulations will be processed in accordance with your legal rights. If you are a UK/EU consumer, you have the legal right, under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order within twenty eight (28) working days following your receipt of the goods or the date on which we begin provision of the services. International delivery is made by Royal Mail and can take up to 30 days 4. Most of the service can take 2 to 3 days to deliver in mainland UK, our dispatch time can be upto 24 hours from point of order.Įxpress option - We provide a express service option which can take 2 working days (Working days are termed as Monday to Friday) 90% of our deliveries are made by Royal Mail as we think they give the best service and cover all areas of the UK. We mainly use Royal Mail Tracked 48 Service for goods which weight less then 2kg, all other goods will be delivered by a Courier. If you need your goods quicker, please select our Express Services and your order will be priority picked, dispatched and sent via one of our premium couriers. If value is important to you we recommend our Standard UK delivery service but your order may take longer to receive. As such we focus on minimising our delivery costs. We pride ourselves on being able to offer unbelievable prices and promotional offers on a massive range of products. If we cannot refund via the original payment then a cheque will be raised to the address on the order. If a refund or reimbursement is payable to you, we will transfer the money using the same method originally used by you to pay for your purchase. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods. If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. Our returns policy does not affect your statutory rights. This applies to all goods that are returned. If you fail to comply with this obligation, we may have a right of action against you for compensation. You have a legal obligation to take reasonable care of the goods while they are in your possession.
The goods do not need to be in their original packaging however in a sellable condition, and at your own cost and risk. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days. However you will be responsible for the cost of returning the goods to us.
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If a full refund including original delivery costs is required then the entire order needs to be returned back to us within fourteen (14) working days. Please note that this does not affect your statutory rights. Some goods are non-returnable for hygiene reasons. Please clearly state on the invoice the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.
We would recommend that you return your items via tracked post. To return an item(s) firstly write a covering letter with your order reference number and return it with your invoice and goods to: We do our best to ensure all of our customers enjoy a happy shopping experience with however occasionally you may need to return an item.
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